Privacy Policy

I am delighted that you are interested in my work. Data protection is of particularly high importance to Hedda Heß Hypnose. It is generally possible to use the websites of Hedda Heß Hypnose without providing any personal data. However, if a person wishes to make use of particular services offered by my business via this website, processing of personal data may become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, I will generally obtain the consent of the data subject.

The processing of personal data — such as a data subject’s name, address, email address or telephone number — is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection provisions applicable to Hedda Heß Hypnose. By means of this privacy policy, I would like to inform the public about the nature, scope and purpose of the personal data I collect, use and process. Furthermore, data subjects are informed by means of this privacy policy of the rights to which they are entitled.

As the controller responsible for processing, Hedda Heß Hypnose has implemented numerous technical and organisational measures to ensure the most complete protection possible of the personal data processed via this website. Nevertheless, internet-based data transmissions can generally have security vulnerabilities, so absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to me by alternative means, for example by telephone.

1. Definitions

The privacy policy of Hedda Heß Hypnose is based on the terminology used by the European legislator when adopting the General Data Protection Regulation (GDPR). This privacy policy is intended to be easy to read and understand for the general public as well as for my clients and business partners. To ensure this, I would like to explain the terminology used in advance.

In this privacy policy I use, among others, the following terms:

• a) Personal data: Personal data means any information relating to an identified or identifiable natural person (hereinafter “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• b) Data subject: A data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.
• c) Processing: Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
• d) Restriction of processing: Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.
• e) Profiling: Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
• f) Pseudonymisation: Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
• g) Controller or controller responsible for the processing: The controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
• h) Processor: A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
• i) Recipient: A recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
• j) Third party: A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
• k) Consent: Consent is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

2. Name and address of the controller

The controller for the purposes of the General Data Protection Regulation, other data protection laws applicable in Member States of the European Union and other provisions related to data protection is:

Hedda Heß Hypnose
Knaackstraße 6
10405 Berlin
Germany

Email: mail@heddahesshypnose.de
Website: www.heddahesshypnose.de

3. Cookies and consent management

The websites of Hedda Heß Hypnose use cookies. Cookies are text files which are placed and stored on a computer system via an internet browser. Numerous websites and servers use cookies in order to make the use of the website more user-friendly and secure.

We distinguish between:

• strictly necessary cookies, which are required for the operation of the website and without which certain functions cannot be provided (legal basis: Art. 6(1)(f) GDPR and Section 25(2) TDDDG [German Telecommunications Digital Services Data Protection Act]), and
• non-essential cookies (e.g. for statistics or marketing), which are only set with your prior, express consent (legal basis: Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG).

Consent management with CookieYes
To obtain, manage and document your cookie consent, we use the cookie consent tool CookieYes provided by CookieYes Limited, 3 Warren Yard, Warren Park, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom.

When you access our website, a banner is displayed first, allowing you to select which categories of cookies you consent to. Non-essential cookies are only loaded or set after you have given your consent. CookieYes stores your consent decision in a dedicated cookie (e.g. “cookieyes-consent”) so that it is taken into account during future visits, and where applicable stores your IP address in order to uniquely attribute your consent.

Data processing by CookieYes is carried out on the basis of our legitimate interest (Art. 6(1)(f) GDPR) in legally compliant and user-friendly consent management, as well as on the basis of our legal obligation to make the use of non-essential cookies subject to valid consent (Art. 6(1)(c) GDPR).

As CookieYes is based in the United Kingdom, data is transferred to a third country. This transfer is, however, safeguarded by the European Commission’s adequacy decision for the United Kingdom, ensuring an adequate level of data protection.

Further information on data protection at CookieYes can be found at: https://www.cookieyes.com/privacy-policy/

You can withdraw or adjust your cookie consent at any time via the corresponding button/link on our website, and you can generally manage or delete cookies through your browser settings.

4. Collection of general data and information

Each time the website of Hedda Heß Hypnose is accessed by a data subject or an automated system, a series of general data and information is collected. This general data and information is stored in the server log files. The following may be recorded: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrer), (4) the sub-pages accessed on our website via an accessing system, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system, and (8) other similar data and information that serves to avert danger in the event of attacks on our information technology systems.

When using this general data and information, Hedda Heß Hypnose does not draw any conclusions about the data subject. Rather, this information is required in order to (1) deliver the content of our website correctly, (2) optimise the content of our website, (3) ensure the long-term functionality of our information technology systems and the technology of our website, and (4) provide law enforcement authorities with the information necessary for prosecution in the event of a cyberattack. This anonymously collected data and information is therefore evaluated by Hedda Heß Hypnose both statistically and with the aim of increasing data protection and data security within our business, in order ultimately to ensure an optimal level of protection for the personal data we process. The anonymous data in the server log files is stored separately from any personal data provided by a data subject.

Hosting

This website is hosted by BIOHOST GmbH. The servers are located in Germany. A data processing agreement pursuant to Art. 28 GDPR has been concluded with the hosting provider, ensuring that BIOHOST processes the data of our website visitors only in accordance with our instructions and in compliance with the GDPR. The technical connection data (including IP address, date and time of access, pages accessed) that is automatically collected when our website is accessed is processed for this purpose on BIOHOST’s servers.

5. Contact by email or contact form

If you contact me by email or via the contact form, the details you provide (name, email address, enquiry, etc.) will be stored for the purpose of processing your enquiry and in case of follow-up questions. This data processing is carried out pursuant to Art. 6(1)(b) GDPR for the performance of a contract or pre-contractual measures.

5a. Processing of special categories of personal data (health data)

In the course of booking appointments and making contact via the online form at heddahesshypnose.de/terminbestaetigung/, as well as in the course of counselling, coaching and therapy, it may be necessary for you to provide me with details of your health-related concerns. This constitutes health data within the meaning of Art. 9(1) GDPR, which falls under a special category of personal data.

This data is processed on the basis of your explicit consent pursuant to Art. 9(2)(a) GDPR, which you give by submitting your information via the form or in the course of making contact, and — insofar as this is necessary for carrying out the treatment — on the basis of Art. 9(2)(h) GDPR in conjunction with Section 22(1) no. 1(b) BDSG [German Federal Data Protection Act] (processing for the purposes of preventive healthcare, the assessment of working capacity, medical diagnosis and the provision of health care by professionals subject to a corresponding obligation of confidentiality).

Your information is treated in strict confidence and used exclusively for the preparation, delivery and follow-up of the agreed counselling, coaching or therapy services. Disclosure to third parties only takes place where required by law, ordered by an authority or court, or where you have expressly consented in writing (see also Section 7 of the Terms and Conditions, “Confidentiality of treatment”).

Your health-related data is stored in the form of a physical case file and retained for the duration of the statutory retention periods (for non-medical practitioners (Heilpraktiker) generally in line with the professional and civil law limitation periods, as a rule 10 years after the conclusion of treatment), after which it is deleted, unless a longer statutory retention obligation applies.

You have the right at any time to withdraw your consent to the processing of this data with effect for the future (see section 7(i) of this privacy policy). Withdrawal does not affect the lawfulness of processing carried out up to the point of withdrawal.

6. Routine erasure and blocking of personal data

The controller responsible for the processing processes and stores the personal data of the data subject only for the period necessary to achieve the purpose of storage, or where this has been provided for by the European legislator or another legislator in laws or regulations to which the controller is subject.

If the purpose of storage no longer applies, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data will be routinely blocked or erased in accordance with statutory provisions.

7. Rights of the data subject

• a) Right to confirmation: Every data subject has the right granted by the European legislator to obtain confirmation from the controller as to whether personal data concerning them is being processed. If a data subject wishes to exercise this right to confirmation, they may at any time contact an employee of the controller.
• b) Right of access: Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller, free of charge and at any time, information about the personal data stored concerning them and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:
  • the purposes of the processing
  • the categories of personal data being processed
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
  • where possible, the envisaged period for which the personal data will be stored, or, if this is not possible, the criteria used to determine that period
  • the existence of the right to request rectification or erasure of personal data concerning them, or restriction of processing by the controller, or to object to such processing
  • the existence of the right to lodge a complaint with a supervisory authority; for Berlin: the Berlin Commissioner for Data Protection and Freedom of Information
  • where the personal data is not collected from the data subject: any available information as to their source
  • the existence of automated decision-making, including profiling, referred to in Art. 22(1) and (4) GDPR and — at least in those cases — meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
    The data subject also has the right to obtain information as to whether personal data has been transferred to a third country or to an international organisation. Where this is the case, the data subject additionally has the right to be informed of the appropriate safeguards relating to the transfer.
    If a data subject wishes to exercise this right of access, they may at any time contact an employee of the controller.
• c) Right to rectification: Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain without undue delay the rectification of inaccurate personal data concerning them. Taking into account the purposes of the processing, the data subject also has the right to have incomplete personal data completed, including by means of providing a supplementary statement.
  If a data subject wishes to exercise this right to rectification, they may at any time contact an employee of the controller.
• d) Right to erasure (right to be forgotten): Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning them without undue delay, where one of the following grounds applies and insofar as the processing is not necessary:
  • The personal data was collected or otherwise processed for purposes for which it is no longer necessary.
  • The data subject withdraws consent on which the processing was based pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, and there is no other legal basis for the processing.
  • The data subject objects to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21(2) GDPR.
  • The personal data has been unlawfully processed.
  • The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
  • The personal data has been collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.
    If one of the above grounds applies and a data subject wishes to arrange for the erasure of personal data stored by Hedda Heß Hypnose, they may at any time contact an employee of the controller. The employee of Hedda Heß Hypnose will ensure that the erasure request is complied with without undue delay.
    Where the personal data has been made public by Hedda Heß Hypnose and our business, as controller, is obliged pursuant to Art. 17(1) GDPR to erase the personal data, Hedda Heß Hypnose shall — taking account of available technology and the cost of implementation — take reasonable steps, including technical measures, to inform other controllers processing the published personal data that the data subject has requested the erasure by such controllers of any links to, or copies or replications of, that personal data, insofar as the processing is not required. The employee of Hedda Heß Hypnose will arrange whatever is necessary in each individual case.
• e) Right to restriction of processing: Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain restriction of processing from the controller where one of the following applies:
  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful, the data subject opposes the erasure of the personal data and requests instead the restriction of its use.
  • The controller no longer needs the personal data for the purposes of the processing, but the data subject requires it for the establishment, exercise or defence of legal claims.
  • The data subject has objected to the processing pursuant to Art. 21(1) GDPR, pending verification of whether the legitimate grounds of the controller override those of the data subject.
    If one of the above conditions is met and a data subject wishes to request the restriction of personal data stored by Hedda Heß Hypnose, they may at any time contact an employee of the controller. The employee of Hedda Heß Hypnose will arrange for the restriction of processing.
• f) Right to data portability: Every data subject affected by the processing of personal data has the right granted by the European legislator to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format. They also have the right to transmit this data to another controller without hindrance from the controller to which the personal data was provided, provided that the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, or on a contract pursuant to Art. 6(1)(b) GDPR, and that the processing is carried out by automated means, and provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
  Furthermore, in exercising their right to data portability pursuant to Art. 20(1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.
  To assert the right to data portability, the data subject may contact an employee of Hedda Heß Hypnose at any time.
• g) Right to object: Every data subject affected by the processing of personal data has the right granted by the European legislator to object, on grounds relating to their particular situation, at any time to the processing of personal data concerning them which is based on Art. 6(1)(e) or (f) GDPR. This also applies to profiling based on these provisions.
  In the event of an objection, Hedda Heß Hypnose will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims.
  Where Hedda Heß Hypnose processes personal data for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Hedda Heß Hypnose processing their data for direct marketing purposes, Hedda Heß Hypnose will no longer process the personal data for these purposes.
  In addition, the data subject has the right, on grounds relating to their particular situation, to object to the processing of personal data concerning them carried out by Hedda Heß Hypnose for scientific or historical research purposes, or for statistical purposes pursuant to Art. 89(1) GDPR, unless such processing is necessary for the performance of a task carried out for reasons of public interest.
  To exercise the right to object, the data subject may contact any employee of Hedda Heß Hypnose directly. The data subject is also free, in the context of the use of information society services and notwithstanding Directive 2002/58/EC, to exercise their right to object by automated means using technical specifications.
• h) Automated individual decision-making, including profiling: Every data subject affected by the processing of personal data has the right granted by the European legislator not to be subject to a decision based solely on automated processing — including profiling — which produces legal effects concerning them or similarly significantly affects them, provided that the decision (1) is not necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is not based on the data subject’s explicit consent.
  If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is based on the data subject’s explicit consent, Hedda Heß Hypnose implements suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express their point of view and to contest the decision.
  If the data subject wishes to assert rights concerning automated decision-making, they may at any time contact an employee of the controller.
• i) Right to withdraw consent under data protection law: Every data subject affected by the processing of personal data has the right granted by the European legislator to withdraw consent to the processing of personal data at any time.
  If the data subject wishes to exercise their right to withdraw consent, they may at any time contact an employee of the controller.

8. Data protection in application procedures

The controller responsible for the processing collects and processes the personal data of applicants for the purpose of handling the application procedure. Processing may also take place electronically. This is the case in particular where an applicant submits application documents to the controller by electronic means, for example by email or via a web form on the website. If the controller concludes an employment contract with an applicant, the transmitted data will be stored for the purpose of handling the employment relationship in compliance with statutory provisions. If no employment contract is concluded with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, provided that no other legitimate interests of the controller preclude deletion. Other legitimate interests in this sense include, for example, a burden of proof in proceedings under the German General Equal Treatment Act (AGG).

9. Legal basis for processing

Art. 6(1)(a) GDPR serves our business as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party — as is the case, for example, with processing operations necessary for the supply of goods or the provision of any other service or consideration — the processing is based on Art. 6(1)(b) GDPR. The same applies to processing operations necessary for carrying out pre-contractual measures, for example in the case of enquiries about our products or services. If our business is subject to a legal obligation requiring the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1)(c) GDPR. In rare cases, the processing of personal data may become necessary in order to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured on our premises and their name, age, health insurance details or other vital information had to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6(1)(d) GDPR. Finally, processing operations may be based on Art. 6(1)(f) GDPR. Processing operations not covered by any of the above legal bases are based on this legal basis where processing is necessary for the purposes of a legitimate interest pursued by our business or by a third party, provided that the interests, fundamental rights and freedoms of the data subject do not override such interests. Such processing operations are permitted to us in particular because they were specifically mentioned by the European legislator, who took the view that a legitimate interest could be assumed where the data subject is a client of the controller (recital 47, sentence 2 GDPR).

10. Legitimate interests pursued by the controller or a third party

Where the processing of personal data is based on Art. 6(1)(f) GDPR, our legitimate interest is the conduct of our business activities for the benefit of the well-being of all our employees and shareholders.

11. Period for which the personal data will be stored

The criterion for the duration of storage of personal data is the respective statutory retention period. Once the period has expired, the corresponding data is routinely deleted, provided that it is no longer required for the performance or initiation of a contract.

12. Statutory or contractual requirements to provide personal data; necessity for entering into a contract; obligation of the data subject to provide personal data; possible consequences of failure to provide such data

We would like to inform you that the provision of personal data is in part required by law (e.g. tax regulations) or may also arise from contractual provisions (e.g. information about the contractual partner). In some cases, it may be necessary for the conclusion of a contract that a data subject provides us with personal data which must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data when our business concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before providing personal data, the data subject should contact one of our employees. Our employee will inform the data subject, on a case-by-case basis, whether the provision of the personal data is required by law or contract or is necessary for the conclusion of a contract, whether there is an obligation to provide the personal data, and what the consequences of failing to provide the personal data would be.

13. Existence of automated decision-making

As a responsible business, we do not use automated decision-making or profiling.

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This is a translation provided for convenience only. In the event of any discrepancy, the German version of this privacy policy shall prevail.